Monday, March 31, 2008

Windows Vista VPN connection issues Resolution

Some of your users may face problems accessing network resources while using a VPN connection to the corporate network from a workstation running Microsoft Windows Vista.

One reason for this is because a Domain Name System (DNS) suffix cannot be obtained for the TCP/IPv4 address. This happens because Dynamic Host Configuration Protocol version 6 (DHCPv6) does not support connection-specific DNS suffixes. Therefore, DNS suffixes must be configured by using TCP/IPv4, either manually or automatically.

To work around this issue, manually configure the DNS suffix for the TCP/IPv4 address in the VPN connection. To do this:

  1. Click Start, right-click Network, then click Properties.
  2. Click Manage network connections.
  3. Right-click the VPN connection that you want to configure, then click Properties.
  4. If you are prompted to confirm that you want to continue, click Continue.
  5. In the "This connection uses the following items box" on the Networking tab, click Internet Protocol Version 4 (TCP/IPv4). Then click Properties.
  6. Click Advanced, then click the DNS tab.
  7. Specify the DNS suffix for the connection, then click OK three times.

Wednesday, March 26, 2008

Burning ISO images to disc in Windows Vista

Upgrading my desktop system to Windows Vista RTM has been a positive experience for the most part, but I hit a few snags that required me to turn to third-party software.

For one, Vista doesn't seem to have an easy way to burn an .ISO image to disc (if there is a native way to do it, I'd love to know about it) and my older CD/DVD burning program is explicitly not compatible with Vista. (That program, CDBurnerXP, is being extensively rewritten, and when its next iteration appears, I'll discuss it in detail.)

After some puttering around, I found a tool that more than did the job: TeraByte Unlimited's freeware tool BurnCDCC. These are the same folks who created the disk management utilities BootIt Next Generation and Image for Windows/DOS/Linux, which outperform many commercial products that cost exponentially more.

You don't have to install anything to work BurnCDCC, a single, self-contained .EXE file (a mere 144K) that you can throw on a USB flash drive and take with you as part of your on-the-go software toolkit. To use it, just put in a blank CD or DVD, select an .ISO image to burn to it, choose any applicable options (you'll probably want to select "Finalize") and hit Start. It worked fine with both of my DVD burners, and correctly detected both drive and media speeds without any work on my part.

One thing the program won't do is create an .ISO image from a set of files or folder. But there are other free tools which can do that.

Thursday, March 20, 2008

Windows Vista Desktop Management FAQ

As a part of technical support team i use to come along a lot of daily problems which are being asked repeteadly by different users again and again.
Here is some of my windows vista desktop management FAQ collection for computer support. Hope you will enjoy it and find it usefull for your troubleshoot work outs.

Icon is missing from Desktop

Q: I don't know what has happened, but suddenly my Windows Media Player icon is missing from my desktop. Any idea how I can replace that back to my desktop?

A: Sure. Go to Start>> Programs. Right click on Media Player. Select "Send To", then "Desktop Shortcut".

I accidentally deleted my Recycle Bin. How can I restore it?

Q: I accidentally deleted my Recycle Bin. How can I restore it?

A: No problem, here's how:

1. Click the Windows button.

2. Type the following in to the Search text box: control desk.cpl,,@Web

3. Press Enter on your keyboard.

4. In the Desktop Icon Settings window, place a checkmark in the Recycle Bin checkbox.

5. Click OK.

Alternately, to access the Desktop Icon Settings, right click the Desktop and select Personalize from the resulting menu. From the left pane, select Change desktop icons.

Blocked Program Popup Notification On Restart

Q: When I disable a program using MSCONFIG and then I restart my computer it returns a popup notification that I have a blocked program. Is there any way to disable this notification?

A: The best way to accomplish this is to go back in to MSCONFIG and turn the program back on and then reboot. Go in to your Programs (Start>> Programs) and locate the actual program that you would like to disable. Try right clicking the program and select Properties. In there, you should find an option for disabling this program from automatically starting when Windows is started.

Remote Desktop to Vista Home Edition

Q: I have a machine with a new installation of Vista Home on it. I would like to be able to remote desktop with my other XP Pro and Vista business machines to this Vista Home machine. I can't seem to find out how this is done.

A: Vista Home does not support the Remote Desktop feature. You would need either the Business or Ultimate versions.

I can't find Windows Fax

Q: I just purchased a new computer that has Vista Premium on it. I can't seem to find Windows Fax. Can you please tell me where to find it?

A: I'm sorry, but Vista Home and Premium do not offer Windows Fax. You would have to either purchase a 3rd party software to accomplish this or upgrade to either Vista Ultimate or Business edition. It is unknown at this time if Microsoft plans to incorporate this in to any of their Service Packs at a later time.

DreamScene is not working in Vista Premium?

DreamScene is only available in the Vista Ultimate edition as an Ultimate Extra.

Taskbar area changed after defrag

Q: Yesterday I did a defrag of my machine and now my taskbar area has shrunk and only two of the icons are now showing. I can drag the dotted line out to view the others, but when I reboot it goes back to only showing the two icons. How can I get the taskbar back to the way it was before the defrag?

A: No problem. Here's how:

1. Right click an empty area to the left of your taskbar icons

2. Uncheck by clicking the option titled: Lock the Taskbar

3. Now, drag the dotted line out to the desired size to show all of your icons

4. Right click again in an empty area inside your taskbar

5. Click the "Lock the Taskbar" option once again

Virtual PC 2007 won't open on desktop

Q: I have been using Virtual PC 2007 for the last few days without any problems. However, this morning when I booted my machine, Virtual PC came up briefly for a moment and then minimized to my taskbar. I can open Virtual PC from the taskbar but I would like it to open automatically on the desktop as it once did. Is there any setting that can be changed in order to make it open on my desktop?

A: Virtual PC will remember the last position it was in when your system is shut down and will restart in that position. So, just open Virtual PC to your desktop, then restart your computer. It will now open to your desktop.

What is the difference between Remote Assistance and Remote Desktop?


Remote Desktop:

Remote Desktop allows remote access to a machine without a user being present at the other end. Remote Desktop uses an account the pre-exists with a user name and password and is set up in the list of Remote Desktop users. When attempting a remote connection in this method, you will need to know the IP address or if on a local area network, you will need to know the computers name and password.

Remote Desktop only works between the following Windows Versions:

· Windows XP Professional

· Vista Business

· Vista Ultimate

Remote Assistance:

Remote Assistance allows remote access to a machine but in this method both users must be present. If Remote Assistance is needed on one end (usually for troubleshooting purposes), the user sends an invitation to connect via instant message or e-mail to a trusted person who can help. For security purposes, all sessions are encrypted and password protected.

Remote Assistance works for all XP and Vista versions.

Background on Vista is black

Q: I used to be able to set background pictures as my background on my Vista Premium machine. However, when I attempt it now all I get is a black screen. My Gadgets still show up on the desktop but no image is shown. How can I get the background image to show again?

A: Apparently this happens when one of the following changes are made to your policy settings:

· Hide and disable all items on the desktop on a domain controller

· Disable all items in Windows Vista

A Hotfix is available for this issue. Click the link below for the contact information for the Hotfix:

The tabs have disappeared in my Task Manager

Q: When I press CTRL + ALT + DEL, it brings up my Task Manager. I used to have an assortment of tabs at the top of the window but they are gone. How can I get these tabs back?

A: Somehow, you have placed you task manager in 'tiny footprint mode'. To toggle back and forth between tiny footprint and regular mode, simply double click the border (next the to "End Tasks" button).

Why do my desktop icons disappear?

Q: At random times, when I click one of my desktop shortcuts, I am taken to the program and then my desktop icon goes missing leaving only the name of the shortcut on the desktop. A reboot will fix the problem, but how can I stop this from happening.

A: I have heard of others having the same issue. I'm not quite sure why this is happening, but in most cases just single left click an empty area of your desktop and then press the F5 key on your keyboard to refresh the desktop.

DreamScene makes my computer run very slowly

Q: Can you tell me why my DreamScene makes my computer run slowly?

A: There are a few reasons why DreamScene could cause computer performance issues:

1. You may not have a good enough video card installed in your system to achieve peak DreamScene performance.

2. The size of the video file may be too large.

3. You may not be using the correct file format for your video file. It is recommended that you use the MPG file extension for optimal performance. The WMV file extension is also supported in DreamScene. Even though an MPG file format tends to create a larger file size than WMV, it takes less resources to run an MPG file.

How can I create a Show Desktop shortcut on my Quick Launch Bar?

1. Go to Start

2. In the Search field, type in: Notepad

3. Press Enter on your keyboard

4. With Notepad open, copy and paste the following:


5. Select File>> Save As

6. Open the "Save as type" menu and select "All Files (*.*)"

7. In the "File name" textbox, type in: Show Desktop.scf

8. Select the Browse Folders button

9. Select Desktop

10. Select Save

11. With the Show Desktop icon now showing on your desktop, press the Shift key on your keyboard and right click your Show Desktop icon.

12. Select "Add to Quick Launch" from the resulting menu. Alternately, you can simply drag and drop the Show Desktop icon on to your Quick Launch bar.

How can I disable the Sidebar?

Q: I'm not happy with Vista's sidebar from taking up the space on my desktop. Is there a way that I can disable this feature?

A: Yes, you can. Here's how:

1. With Windows Vista Booted to your desktop, right click the Sidebar

2. Select Properties

3. Click inside the "Start sidebar when Windows starts" checkbox to uncheck this option

4. Click OK and reboot your system

Wednesday, March 5, 2008

Services You Can Disable in Vista for Performance

There are several services you can disable to help improve performance of your microsoft windows vista.

Desktop Window Manager Session Manager - Provides Desktop Window Manager startup and maintenance services.
If you don’t plan on using Aero Glass, you can disable this service.

Diagnostic Policy Service - Enables problem detection, troubleshooting and resolution for Windows components
Set to Disabled

Diagnostic Service Host - Same as above

Diagnostic System Host - Same as above

Offline Files - The Offline Files service performs maintenance activities on the Offline Files cache, responds to user logon and logoff events, implements the internals of the public API, and dispatches interesting events to those interested in Offline Files activities and changes in cache state.

Terminal Services - Allows users to connect interactively to a remote computer. Remote Desktop and Terminal Server depend on this service. If you don’t use either of these, then you can disable the service.

Windows Error Reporting Service - Allows errors to be reported when programs stop working or responding and allows existing solutions to be delivered.

Windows Search - Formerly this was the Indexing Service. Provides content indexing.